Payee Support Charges

In this article, you'll learn how to use Payee Support charges—customizations to AWS Business and Enterprise Support costs the CloudCheckr assigns to any account family or payee(s) in your Payer account.

Options

The Payee Support Charges page lists your Account Families or AWS Payee accounts and the Business or Enterprise Support cost options.

To access this page, go to the left navigation pane and choose Cost > AWS Partner Tools > Configure > Payee Support Charges:

When you create Payee Support charges, CloudCheckr will not display the new charges in the Payee accounts and invoices until AWS finalizes the billing month.

Here's a breakdown of the configuration options:

Option Explanation
Business Support If selected, CloudCheckr will compute Business Support charges, using List cost, for the selected Payee accounts based on the usage charges of each Payee account or account family.
If not selected, CloudCheckr will not add AWS support charges to the Payee accounts.
Enterprise Support CloudCheckr calculates Enterprise Support charges based on the percentage of the total List cost for the Payer account. For example, if the Payee account has 10% of the total spend for an account family, CloudCheckr will charge them 10% of the total Enterprise Support amount.
Suppress AWS Support Hides the original Support charge from AWS and only shows the CloudCheckr Support charge to ensure that the payee is not billed twice for Support usage.
Ignore Minimum Creates a 10% Support charge regardless of the account’s spend.
Apply By Account Allows you to suppress and recalculate Support charges at the account level in an account family rather than only at the account family level. CloudCheckr, however, will only display Support charges depending on whether you selected the Displayed by Account (within Account Families) check box.
Displayed by Account (within Account Families) If selected, CloudCheckr will generate List Cost reports by account family and display the appropriate AWS Support Business charges for each individual account.
For more information on AWS Business and Enterprise Support, review the Compare AWS Support Plans topic.

Configuration Examples

Click the text boxes to see an example of how to apply a Business Support and Enterprise Support charge:

You use CloudCheckr's Business Support to create a new support charge that is proportionate to your customer's spend. Consider the following example:

Customer A wants to add a minimum Business Support charge of $100 to Account A and add a 10% charge of the monthly AWS usage for the first $0-$10K. CloudCheckr calculates the Business Support charge using this tier structure:

  • Minimum of $100
  • 10% for the first 10,000
  • 7% for the next 70,000
  • 5% for the next 170,000
  • 3% for costs over 250,000

Using these guidelines, lets set up our Business Support charges:

  1. Go to the left navigation pane and choose Cost > AWS Partner Tools > Configure > Payee Support Charges.
  2. On the Payee Support Charges page, go to the Business Support column and select the Select /Unselect All checkbox:
  3. Once AWS finalizes your monthly bill, return to CloudCheckr, and go to the left navigation pane and choose Cost > AWS Partner Tools > Report > List Cost Analysis to open the List Cost Analysis page.
  4. Select dates that will include the latest monthly billing cycle and click Filter.

    In this example, you can see how CloudCheckr applied the Business Support tiering calculation.

    For the May 2020 billing cycle, CloudCheckr removed the AWS Support charge from the Payer account which received the Business Support charge as part of CloudCheckr’s calculation and applied a Business Support charge to each Payee account based on its usage:

You use CloudCheckr's Enterprise Support to create a new support charge that is proportionate to your Enterprise customer's spend. Consider the following example:

The customer wants to remove all AWS support charges from all the accounts within the selected family as well as from the payer. In addition, they want to calculate new Enterprise Support charges. CloudCheckr calculates the Enterprise Support charge using this tier structure:

  • A minimum charge of $15,000, if the total cost is less than $150,000
  • If it is larger, then 10% for the first $150,000
  • 7% for the next $350,000
  • 5% for the next $500,000
  • 3% for costs over $1,000,000

Using these guidelines, lets set up our Enterprise Support charges:

  1. Go to the left navigation pane and choose Cost > AWS Partner Tools > Configure > Payee Support Charges.
  2. On the Payee Support Charges page, go to the Enterprise Support column and select the Select /Unselect All checkbox:
  3. Once AWS finalizes your monthly bill, return to CloudCheckr, and go to the left navigation pane and choose Cost > AWS Partner Tools > Report > List Cost Analysis to open the List Cost Analysis page.
  4. Select dates that will include the latest monthly billing cycle and click Filter.

    In this example, you can see how CloudCheckr applied the Enterprise Support tiering calculation.

    For the May 2020 billing cycle, CloudCheckr calculated Enterprise Support charges for all the accounts in the same account family based on their percentage of total spend:

    You can also see how CloudCheckr removed the AWS Support charges from the Payer and Payee accounts that received the Enterprise Support charge as part of CloudCheckr’s calculation:
    You can see how CloudCheckr calculates Business and Enterprise Support charges in any Cost report that uses List cost.
    Some Enterprise Support tips:
    • CloudCheckr excludes accounts with other types of support—such as AWS Marketplace charges, AWS refunds, AWS Support charges, taxes, and CloudCheckr custom billing charges—from the Enterprise Support calculation.
    • CloudCheckr calculates the Enterprise Support charge after it calculates AWS credits.
    • When you enable Enterprise Support, CloudCheckr does not include AWS support charges in your Payee accounts.

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